FAQs

We accept bank transfers, credit/debit cards, and mobile money payments. A deposit is typically required to confirm your booking, with the balance due before the safari begins.

Absolutely! All our safaris can be fully customized to match your preferences, budget, and schedule. Whether you want to add extra days, combine destinations, or include special activities, we'll tailor the perfect itinerary for you.

We recommend booking at least 3-6 months in advance, especially during peak season (June-October and December-February). However, we can also accommodate last-minute bookings when availability permits.

Yes, most of our safari packages include all meals, park fees, professional guide, and transportation in a 4x4 safari vehicle. Check each package's inclusions for specific details.

Safety is our top priority. All our guides are certified and experienced, vehicles are regularly maintained, and we carry first aid kits and communication equipment. We follow all national park regulations and guidelines.

Tanzania is a year-round destination. The dry season (June-October) offers the best game viewing as animals gather around water sources. The Great Migration in the Serengeti typically occurs between June and September. The green season (November-May) offers lush landscapes and fewer crowds.

Cancellations made more than 60 days before the safari start date receive a full refund minus a small admin fee. Cancellations within 30-60 days receive a 50% refund. Please refer to our terms and conditions for full details.

We strongly recommend all travelers obtain comprehensive travel insurance before their trip. We can recommend trusted insurance providers that cover safari activities.

Yes, rescheduling is possible subject to availability. Requests made more than 30 days before the start date can usually be accommodated at no extra cost. Please contact us as soon as possible if you need to change dates.